Business Insights

What if you're fixing the wrong problem?

Real business problems. Hard questions. Practical answers from 30 years of helping business owners uncover what's actually holding them back and figure out what to do next.

Sometimes Is Not a System

Michelle K

Published on: 02/11/2026

Sometimes we follow up. Sometimes the invoice goes out. Sometimes the phone gets answered. And sometimes none of it happens. Sometimes isn't a system, it's a hope, and hope doesn't run a business. Here's the fix.

My Order Was Perfect. The Problem Came Home With Me.

Michelle K

Published on: 01/11/2026

My order at Culver's was perfect, and the part I still remember is a sticky note that rode home stuck to my car. Your customers forget the ninety percent you nail. They remember the tiny thing that stuck. Here's how to check yours.